My IT journey began in childhood with a Commodore-64, which gave me the opportunity to understand basic hardware, software, IO, and QBasic programming. Before I turned 17, I was earning an income by providing computer services to small businesses and individuals, including software, training, PC hardware, and reselling internet subscriptions.

In development phase of my knowledge and expertise, I worked part-time writing technology news for a newspaper, which allowed me to stay updated with the latest advancements in the field. At the same time, I was deeply engaged in learning computer concepts, analysis, programming languages, web development, and business concepts through my coursework and hands-on experience.

My professional IT career started in 2006 when I joined the local branch of a service provider specializing in connectivity services for banks. I pursued the same field in University, and I hold bachelor in IT Engineering.

Today, I am an IT Service Management and Delivery expert with a background in Production Operations. I have a strong history with banking messaging systems and operational environments, and I am a financial networks and systems specialist, SWIFT technical expert, and experienced IT team leader. I excel in implementing IT solutions in both test and production environments, as well as providing support and implementation services for mission-critical services. My expertise includes financial messaging SWIFT (network, systems, products, and services) and SWIFT service bureau management (SIP, CSP, design, implementation, support, and maintenance). I am well-versed in IT management (leadership, IT service management) and consultancy, with extensive experience in training, coaching, and mentoring team members.

I am a specialist in SWIFT interfaces and connectivity products, such as the SWIFT Alliance family (Alliance Access, Alliance Gateway, Alliance WebPlatform), and similar products from other vendors. I successfully bypassed SWIFT certification for the Service Bureau track with excellent results and am currently pursuing ITILv4 Foundation certification.

In my work, regardless of the position or primary function, I prioritize analytical thinking over self-promotion. I am result-oriented, customer-centric, and slightly perfectionist. My areas of interest include ITSM, service delivery, leadership, customer experience, processes, procedures, knowledge management, and operations.

I believe people are the main asset of every company, and knowledge is the most important intangible asset.

Living in the beautiful Flanders (Belgium), with the great access to the Netherlands, France, Luxembourg, Germany, and UK, I enjoy nice scenes, medieval architecture, culture, people, and of course good wine and beer!

At home, together with the family, we do great works. We had to fully renovate a house and we learnt (and spent) a lot!

I have the potential of being work-alcoholic. After I moved to Belgium, I learned how to make a good balance between work and life. Never want to go back to old days.